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Rite Aid is one of the largest drug stores in America. And in order to keep it that way they need to keep their customers happy. So, they’re hosting an official RiteAid Survey at – storesurvey.rite aid.com – where you can win $1,000! 😀

Survey details

There are a few little details you’ll need to know before taking Rite Aid’s survey. After all – you want to make sure you’re 100% eligible to win the $1,000 😀

Here are the specific details:

Start DateMarch 4, 2018
End DateMarch 2, 2019
Entry MethodOnline, Mail
Entry LimitsUnlimited
GiveawaySweepstakes
Prize$1,000 Grand Prize or $100 Runner-Up
Prize Approx. Retail Value$1,000 or $100

Rules

As Rite Aid is giving you the chance to win $1,000 in their store survey, you’ll need to follow a few of the rules that their management have put in place to keep it fair for all those who take the survey and enter the sweepstakes:

  • You must be a legal resident of the United States
  • You must be over the age of 18 years
  • You must not be affiliated with Rite Aid or its sister companies in any way
  • You must only enter the sweepstakes if you have a valid survey code

If you like, you can have a read of the official Rite Aid Survey rules on this PDF.

Instructions

If you qualify for the survey and follow all the rules set out by Rite Aid, you’ll need two different pieces of information from your receipt to get started on the survey:

  • The cashier code near the top of the receipt (this identifies who served you at the checkout), and
  • The survey code printed at the bottom of the receipt

Here’s where you might find it:

Location Of Information On Rite Aid Receipt For Survey
Location Of Information On Rite Aid Receipt For Survey

Do you have the survey code and cashier number ready? Awesome! Follow these instructions to take the survey:

  1. Enter in the official website hosting the survey (link below)
  2. One the first page, choose whether you want to take the survey in English or Spanish
  3. Next, you’ll be asked to enter in the two bits of information on your receipt (from above)
  4. If you’ve entered them correctly, Rite Aid will invite you to complete the survey. Otherwise, you might get an error message. Re-enter the two numbers and try again
  5. Once you’re nearing the end of the survey, you’ll be asked if you want to enter into the sweepstakes (of course you do!). You may need to enter the following information:
    • Full name
    • Phone number
    • Email address
    • Home address
  6. That’s it! You’ve just completed the Rite Aid survey hosted on storesurvey.riteaid.com 😀 Good luck and hopefully, $1,000 is coming your way shortly 🙂

Rite Aid may ask you questions similar to these:

  • How easy were you able to find what you were looking for in their store?
  • If you required assistance, were you easily able to get it? How friendly was the staff member who helped you?
  • How was the speed of the checkout? Did you cashier thank you for shopping at their store?
  • Based on this experience with Rite Aid, how likely is it that you’ll go back in the next 30 days?
  • Would you recommend this particular Rite Aid store to family and friends?
  • Is there anything Rite Aid could do on your next visit to improve your experience?

Here’s a screenshot of the first page of Rite Aid’s survey (just so you know what it looks like):

You can take the survey here – https://storesurvey.riteaid.com

Want to enter the sweepstakes without taking Rite Aid’s survey? Not a problem 🙂 Simply hand print your name, complete address, age and phone number on a postcard and mail it via first-class mail to:

Rite Aid “Voice of the Customer” Sweepstakes
PO Box 16440
Rochester, NY 14616

Why does Rite Aid care?

Drug stores are a tough industry to be in. Especially when so often of the time most customers choose the store they shop at solely based on how cheap it is. Meaning if someone has a bad experience at one of Rite Aid’s stores, and the customer finds out Rite Aid doesn’t care about changing their experience next time they head in, they’ll just go and shop at another drug store. That’s why it’s very important for Rite Aid to host survey like this one at storesurvey.riteaid.com – to show the customer their feedback matters and they do care about all the experiences their customers have.

About their business

Rite Aid is a huge drug store chain which was founded back in 1962 in Scranton, Pennsylvania. It’s actually the biggest drug store in the east coast and the third largest in the whole of the US. They’re known for their super cheap prices and a massive range of products.

The First Rite Aid Store Called Thrif D
The First Rite Aid Store Called Thrif D

History

When the company first opened it was known as Thrift D Discount Centre, it wasn’t until 1968 that they took on the name Rite Aid. Its founder was Alex Grass and three years after opening their first store they had expanded into 5 more states.

By 1972 they had stores in 10 states and 267 locations and nine years later they made their first billion dollars (still waiting patiently to make mine as I write this). In 1987, their 25th anniversary, they picked up 420 new stores giving them over 2,000 locations across the country.

They spent a lot of the 90s buying and then selling a bunch of stores, the most notable was that of Thrifty PayLess who had 1000 stores based in the west coast.

At its highest point, they had over 5000 stores in 2008. As of today, they have 2550 stores, a significant drop which is mainly due to Walgreens purchasing 1,932 stores from them in early 2018.

Loyalty Program

The company has a rewards program which is free to sign up to. It’s your pretty standard loyalty program that rewards each dollar you spend with one point. Prescriptions get you more bang for your buck and you can earn up to 25 points. When you reach 500 points you get to claim a reward.

The rewards are all different and can range from things such as $25 gift cards for your favorite restaurant to magazine subscriptions and even gym memberships. The site makes you log in to see how many points you must redeem for each reward. I know from experience a rewards program is an fabulous way to improve the feedback customers leave on surveys.

Giving back

The company has a bunch of giving back incentives which all go through the Rite Aid Foundation. Over the years they’ve donated a whopping $100 million to kids. They like to focus their charitable efforts on three key areas; kids health, community health and welfare – especially during natural disasters and their own workers’ wellbeing.

Very recently, they donated an incredible $150,000 to assist with tackling the horrific wildfires that California had in late November, of which included $80k to the Red Cross. During Hurricane Sandy, they shelled out another $200k and even encouraged their customers to donate too leading to a $450,000 fundraiser!

Future of the company

Their future has been a little bit uncertain of late and they’ve been in the press quite a lot. It seems that in today’s climate they are in search of finding a partner, so they can keep afloat, the problem is they keep finding them and then they keep backing out. They were pencilled in to team up with Albertsons but that kinda floundered, and the fact that Walgreens took a huge chunk of stores from them is making people worried.

The likes of Amazon might also be a big threat to them as they are attempting to get into the pharmaceutical industry – is there seriously anything that they don’t want to get their hands on?!

It will be interesting to watch this space and see where Rite Aid go in the next couple of years or so…

What was my experience with them?

Luckily, I don’t often go into drug stores much these days (but I definitely know that isn’t the case for everyone so it’s important that Rite Aid does do a good job). Of the few times I have been in one of their stores over the past few years, it’s always been a pleasant experience. I don’t really like the feeling of drug stores so I’m normally in and out as fast as possible (which I can easily manage at Rite Aid) 🙂

Have you shopped at one of Rite Aid’s drug stores recently? How was it? Did you find what you were looking for? Write a review and let me know!

What’s been other people’s feedback?

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Get in touch with them

Want to send Rite Aid a message outside of their survey? Check out some of their social media accounts:

If social media isn’t for you, you can have a read of their FAQs here. Or, you can hop on a live chat and speak to one of their customer satisfaction team members. Lastly, if you want to contact one of their stores near you directly, use their store locator to find one.

Their head office is located at:

30 Hunter Lane
Camp Hill, PA 17011

Emma Jones

Hi there! I'm Emma - I'm the lead editor here at Opinionr. I write about many of the customer satisfaction surveys and feedback opportunities that stores have. Stores LOVE it when you give them feedback and sometimes even REWARD you for it - fantastic! Got a question? Let me know!

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