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Fill out KFC’s official feedback form – www.kfcfeedback.com.au – and get rewarded with a Free Regular Chips & Drink! The survey takes 5 minutes and then you’ll get free food!

KFCFeedback Survey Details

KFC is Australia’s most popular fried chicken, fast food restaurant. They’ve grown to be so big because they care what their customers think (that’s you!). And they’re asking for your feedback again in this customer satisfaction survey.

Here are the specific details:

Start DateJanuary 1, 2014
End DateIndefinite
Entry MethodOnline
Entry LimitsUnlimited
Prize1 Free Regular Chips & 1 Free Regular Drink
Prize Approx. Retail Value$7.05
Prize ConditionsGo back within 30 days and spend $4.95 minimum to redeem reward

KFCFeedback Rules

Similar to Hungry Jack’s survey, there aren’t any official rules KFC wants you to follow when giving them your feedback online.

All you have to do is make sure you keep your receipt when you buy your food (you’ll need some information on it) and you need it to redeem the regular chips and drink as your reward as well.

Screenshot Of Kfc 's Feedback Website In Australia
Screenshot Of KFC’s Feedback Website In Australia

Oh! And when you do go back to KFC to get your free food, you need to spend at least $4.95. So you can grab a burger or wrap and have some free sides to go along with it 🙂 Sounds good to me!

If you like, you can download the SMG’s terms here. They’re the company that owns the survey platform that KFC’s using.

Instructions For KFCFeedback

There are four (4) bits of info you need to start the survey:

  • The store number of the KFC you visited
  • The order number
  • The date you visited the store
  • The exact time your food order was processed

Receipts do vary from store to store so it may not be in the same place for you.

Here’s an example where you can find all the information you need:

Where To Find The Information On The Receipt For Kfc's Survey
Where To Find The Information On The Receipt For KFC’s Survey
Back Of Kfc's Receipt With Feedback Information
Back Of KFC’s Receipt With Feedback Information

Got it all ready to go? Awesome! These are the following steps you’ll need to take:

  1. Visit the official website to take the survey (below) on a suitable electronic device, you can use your computer, phone, tablet, or anything else
  2. Enter in the four (4) pieces of information on the first screen
  3. If you’ve entered in the right information, you’ll be guided to the next screen, otherwise, you’ll receive the following error: “Sorry, we are unable to continue the survey based on the information you provided. Please try again.”
  4. Once you’re through, answer all the questions KFC has for you
  5. At the end, there will be a Validation Code shown on your screen. Write it down! Without it, you won’t be able to get your reward for completing the survey
  6. Finally, head back to KFC within 30 days, spend $4.95 minimum and claim your reward.
  7. Enjoy your free food!

Some of the questions KFC might ask you are:

  • Did you go through the drive-thru or dine in?
  • How did you place your order? Counter? Mobile? App? Phone?
  • What as your overall satisfaction with the KFC?
  • How fast did your food come? Was the restaurant clean? Did they make your order right?

Surprisingly, the survey hosted by KFC Feedback has been one of the shortest I’ve come across. So it’s very good value for the time when you think about the reward. Definitely worth giving them your feedback.

I took a few screenshots along the way, here’s what it looked like:

Why does KFC care?

I’m not going to lie, I sometimes wonder whether giving my feedback to these massive businesses is actually going to change anything, such as leaving feedback on the McDonald’s survey at macc.as/feedback. And then I remember that it’s better than not giving my feedback – so why not?

The only way a business is going to improve and get better is if they listen to their customers. That’s you and me. If we never actually tell stores we buy things from, how we feel and how their service was, they’ll never get any better. Which is why it’s great to see KFC asking us to take their survey and give our opinions. They want to be better next time!

One of the ways KFC’s already proven it cares what their customer’s think is with their Open Kitchen events. Here’s a little video where they brought some customers backstage:

It’s just icing on the cake that they’re giving us all a free chips and drink for doing so 🙂 That, and the Aussie fast food industry is a competitive place. You don’t want to have unsatisfied customers, there’s just too many other places to go to. Such as Hungry Jack’s, who are also hosting a survey called MyHJExperience.

About KFC In Australia

Do you know when KFC first came to Australia? 1970? 1920? 2000? It was actually 1968. Guildford, Sydney, was the first location the giant friend chicken chain decided to place its first Australian restaurant. That first KFC was owned by the Canadian entrepreneur, Bob Lapointe.

The First Kfc In Australia Opene In 1968
The First KFC In Australia Opened In 1968

As you now know, the locals absolutely loved it, and they started their journey to take over Australia’s fried chicken industry. In the single year between 1970 and 1971, 75 new KFC’s were opened. Yep – 75 new stores in a single year! Crazy! The massive demand for their juicy chicken grew Australia’s chicken production by a total of 38%. Incredible numbers.

Today, KFC serves 2 million customers a week in Australia from their 640 locations across the country. And they employ more than 34,000 people to do so. They’re a massive part of Australia’s fast food industry, which is why it’s fantastic to see that they still care about what each of us, as individuals, has to say about their service.

One new initiative KFC has started has been the KFC Youth Foundation. It’s KFC’s way of showing their customers they know who they employ, and they want to show they care about their opinion:

What Do Other People Think About KFC?

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Both KFC and I want to hear your feedback! Tap the button to get started.

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Talk To KFC Customer Satisfaction

Want to talk to KFC? Send them a message on social media:

Feel free to give them a call on 1300 553 899. Or you can see if your question’s already been answered on their FAQs. Lastly, you can chat to them directly here as well.

Their support center is located at:

32-36 Camberwell Rd, Hawthorn East
VIC, 3123

Emma Jones

Hi there! I'm Emma - I'm the lead editor here at Opinionr. I write about many of the customer satisfaction surveys and feedback opportunities that stores have. Stores LOVE it when you give them feedback and sometimes even REWARD you for it - fantastic! Got a question? Let me know!

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Take more surveys & win more prizes!

Name Reward Type Prize Value
Australia Post Gift Card $5000 Take Australia Post feedback survey
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Best & Less Gift Card $50 Take Best & Less feedback survey
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