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With nearly 12,000 branches around the country, the Post Office receives plenty of customer feedback each day. Today, they’re collecting it all in one place – at the official PostOffice survey. You can take the survey at www.PostOffice.co.uk/Feedback and go in the running to win a £100 One4All Gift Card.

They’re not the only ones rewarding customers for leading feedback. McDonald’s, arguably the most recognisable brand in the country, is currently hosting the McDFoodForThoughts survey. McDonald’s is asking for your thoughts about their food, and in return, they’ll give you even more food. Except this time it’ll be free!

Post Office Feedback Details

Survey NamePostOffice.co.uk/Feedback
EndsDecember 31, 2025
Entry MethodOnline Survey
Survey Prize£100 One4All Gift Card

Post Office Survey Rules

Similar to a lot of other surveys hosted by companies in the UK, there are  a few rules to follow in order to be eligible for the £100 gift card:

  • You must be a resident of the UK
  • You must be aged 18 years or old at the time of entering the survey
  • You must not be an employee of the Post Office or a family member of one of their employees

Instructions for PostOffice.co.uk/Feedback

Once you’ve checked out the rules and know you’re all good to take the survey, follow these instructions:

  1. Click the link a bit further down to visit the survey site, or type in PostOffice.co.uk/Feedback into your browser
  2. Once you’re there, enter in any information the survey systems asks of you – this is so they only get feedback from real customers
  3. Now that you’re in the actual survey, answer any and all questions their customer satisfaction team has for you
  4. After you’re done answering their questions, you’ll need to enter in a bit of personal information in order to get an entry into the sweepstakes:
    • First name
    • Last name
    • Home address
    • Email
    • Phone number
  5. All set! You’ve just given your feedback to the Post Office and are on your way to winning a £100 One4All Gift Card. Good luck 🙂

Here’s a brief video taking the survey so you know what you’re doing:

You’ll like find some of the following questions on the survey:

  • Which branch did you visit?
  • What was your overall satisfaction rating with your experience?
  • Is there anything you think could’ve been done to improve your experience?
  • If you did make a purchase, how quick was the checkout? Was there a long line? Was the cashier pleasant and assist you with any questions you had?
  • Is there anything else the Post Office could’ve done to keep you coming back?
  • How likely is it that you’ll use their services again over one of their competitors?

Her are some screenshot from the survey at PostOffice.co.uk/Feedback:

Questions About Waiting Time At Postoffice.co.uk Feedback
Questions About Waiting Time At Postoffice.co.uk Feedback
How Satisfied Were You With Your Postoffice Experience
How Satisfied Were You With Your Postoffice Experience
Was It Easy To Do Business With The Postoffice
Was It Easy To Do Business With The Postoffice

About Post Office UK

Post Office Ltd is the national post office for the United Kingdom. The company founded in 1986 is owned by the British Government’s Department for Business, Energy, and Industrial Strategy (BEIS) under Postal Services Holding Company Limited.

One Of The First Post Offices In The Uk
One Of The First Post Offices In The UK

According to Post Office Website, it has more than 11,500 branches in the UK, offering over 170 products and services. These products and services fall under these categories; mails and retail, financial services, government services, and telecoms.

That’s far too many post office branches around the UK for them to manually collect feedback from customers, which is why they host surveys such as the one you see here today – PostOffice.co.uk/Feedback

Post Office UK Community Efforts

With a presence in 3 channels – branches, call centres, and online, the UK Post Office is brilliantly reaching customers far and wide. In order to further win the hearts of the people, Post Office has launched its own charity fund, Stepping Stone Fund, worth £250,000 a year.

The Stepping Stones Fund With The Post Office
The Stepping Stones Fund With The Post Office

Besides providing grants from £500 to £25,000 to each deserving people, the UK Post Office has also partnered with several bodies, such as BBC Children in Need to assist children and young people who are disadvantaged.

Fund-raising activities like BBC Children In Need Appeal Night is done November every year and telecasted in BBC One, making it among the most successful charity campaigns in the UK.

Apart from that, the Post Office UK also offers advice and consultations through specially dedicated call centres as part of its corporate social responsibility. These calls may include personal issues such as bereavement, divorce, and job loss, as well as money management.

Post Office UK Feedback

With such a wide array of services offered, along with its long list of charity works, the UK Post Office is undeniably a front contender in its industry. In order to survive in the long run, it needs to respond well with customers’ demands. The Post Office has extended its services to incorporate other business activities like personal and business banking with some partner banks.

At Post Office, customers can now withdraw cash, deposit cash, get balance enquiries, make cash payments, and others. Some branches even have cash machines mainly provided by Bank of Ireland. It can be said that these new initiatives being undertaken by the UK Post Office are a direct result of feedback left by customers.

Apart from that, customers also can make bill payments, apply for a passport, apply for a driving license, and apply for an international driving permit at Post Office selected branches. All these shows Post Office is committed to responding to market feedback to remain relevant for many years to come.

The Future of UK’s Post Office

The British Government has carved several plans for the future of the UK Post Office, such as modernizing the services. At the centre of this concept is the setting up of 2 specially-designed branches; main style, and local style. The Main Style includes the extension of operating hours to suit the demand of modern working days, whereby local style is the normal stores on normal operating hours.

Modernising Stores Of The Uks Post Office
Modernising Stores Of The Uks Post Office

Besides that, the Uk Post Office also sees a current need and in the future, to offer more outreach services. Some of these services include having mobile post offices, home delivery service, hosted service, and partner service, to further reach and assist more people in every way possible.

Want to help shape the future for the UK’s Post Office? Take the survey on PostOffice.co.uk/Feedback and let them know what they can improve on or change in their services.

The Post Office isn’t the only organisation in the UK gather customer feedback using an online survey. Tesco, one of the leading supermarkets in the country, is doing the same thing. But instead of giving away just £100, they’re giving away £1,000. Head to TescoViews today, take the short survey, and you’ll be in the running to win.

Talk To Staff

Don’t feel like giving feedback to the PostOffice on their official website? You can send them a message on social media instead:

If social media’s not really your thing, use their store locator to contact one directly. Otherwise, you can track your parcel here or visit their contact page for further information.

Their head office is located at:

Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ

Emma J - Author at Opinionr
Hi there! I'm Emma - I'm the lead editor here at Opinionr. I write about many of the customer satisfaction surveys and feedback opportunities that stores have. Stores love it when you give them feedback and often reward you for giving it to them - fantastic! Got a question? Let me know! You can check out all my posts on my profile -

Read More PostOffice.co.uk/Feedback Answers

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