SubwayListens UK • Free Subway Cookie

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Subway is one of the UK’s most popular fast food restaurants. They’re healthy, quick, and great value subs are a massive hit throughout the country. But they’re always looking to improve. Which is why they’re offering customers a Free Subway Cookie for completing the SubwayListens UK feedback form.

Another company in the UK, one which rivals Subway in terms of popularity, is Aldi. Although they don’t have sandwich artists at the ready for you, they have a great range of groceries and homewares at their stores. However, they’re always looking to improve. So, if you’ve recently shopped at an Aldi store as well, why not take their survey and go into the running for a £100 Aldi Gift Card. Just head over to and fill out the short survey they have for you.

Survey NameSubway Listens
EndsDecember 31, 2025
Entry MethodOnline Survey
Survey PrizeFree Subway Cookie

When claiming your free cookie you also can only use one offer code per qualifying item(s).

Subway Listens Instructions

Subway UK is looking for feedback from genuine customers only so you’ll need a receipt from within the past 5 days to qualify. You’ll need the following information from that receipt:

  • The store number of the Subway restaurant
  • The date
  • The exact time the transaction went through the register
  • The Term ID-Transaction number

There are usually two types of receipt styles handed out by Subway in the UK. Here’s an example of both so you know where to find all the information:

Survey Code Information For Subwaylistens
Survey Code Information For Subway Listens

After you’ve found all the information on the receipt, follow these instructions:

    1. Search for SubwayListens UK in Google or another search engine, type in into your browser and hit enter, or click the link a bit further down
    2. Once you’re on the official website for the survey, enter in the information from your receipt
    3. After the survey system has verified your receipt as genuine, you’ll be invited to take the survey and answer all the questions the Subway survey team has for you
    4. Unlike the McDFoodForThoughts survey run by McDonald’s UK, the Subway survey is relatively short and will only take you 2 minutes to complete
    5. Once you’ve answered the questions, a validation code will appear on your screen, write this code on your receipt like the example below
    6. All done! You’ve just completed Subway’s survey and can enjoy a tasty free cookie on your next visit. Enjoy 🙂
Where To Write Subwaylistens Validation Code On Receipt
Where To Write Subwaylistens Validation Code On Receipt

If you like, you can watch this video detailing the survey instructions further:

Some of the questions you’ll find asked by the team behind the survey for Subway include:

  • Based on this experience, how likely is it that you’ll recommend Subway to family or friends?
  • How satisfied were you with the tasty and overall quality of your meal?
  • Were you happy with the speed of the service?
  • How were the Subway staff?
  • Was the restaurant clean and in a presentable manner?

Here’s a screenshot from Subway Listens for the UK:

Free Cookie Invitation On
Free Cookie Invitation On
Questions About Food And Service On Subwaylistens Uk Survey
Questions About Food And Service On Subwaylistens Uk Survey

About Subway UK

Subway was established in Connecticut, US, on August 28, 1965. Its name was derived from its core product, the submarine-like sandwich, or also known as a sub. Besides subs, Subway also offers wraps, salad, paninis, and baked goods. Today, it is the largest single-brand restaurant chain and the largest restaurant operator in the world with more than 42,400 restaurants in over 112 countries.

The First Official Subway Store In The Us
The First Official Subway Store In The Us

Many experts in the industry believe much of Subway’s growth, both in the UK and beyond, has been due to their ability to consistently adapt to the ever-changing needs of consumers. One method they’ve used to make this easier for them is to reward customers for their feedback on Subway surveys such as Subway Listens UK.

In the UK, Subway has taken one step further towards healthy living by reducing salt content across its entire range by 33%. This range of “Low Fat” subs is endorsed by the Heart Research UK.

Subway In The Community

Subway has pledged several corporate social responsibility initiatives involving 5 guiding principles – no marketing to children, getting families active, offering nutritious menus, making a positive contribution towards the community, and reducing their environmental footprint.

Food From Subway Uk
Food From Subway Uk

Based on these pillars, Subway UK has brilliantly charted its direction by partnering with several charity bodies, such as Heart Research UK. The partnership includes funding ground-breaking medical research that benefits patients, as well as providing grants for innovative community-based lifestyle projects that help people live healthier, happier and longer lives.

If you appreciate Subway give back to the community, take the survey you see here today on and let them know how you feel about their community efforts.

Apart from charity-based bodies, Subway UK also partnered with sports bodies, like National Football League (NFL). Through the partnership, NFL, which is the biggest sport in the US, will stage 4 games in London for the first time. Subway’s sponsorship also includes NFL Flag Football programme in schools and NFL Live fan events across the UK.

Subway’s Customer Feedback

Based on Consumer Affairs Website, Subway has a rating of 3.5 out of 5 and 287 reviews submission. Some of the positive feedback mentions Subway as the perfect diet food, is hygienic, provides superior food handling service, offers fast service, and is presented nicely.

Subway Wrap In England
Subway Wrap In England

In addition to that, Subway recognises the value of consumer feedback by giving away a Free Cookie to all customers who head online and complete the short Subway Listens survey.

What The Future Holds For Subway UK

According to Subway UK boss, Peter Dowding, expansion plans are on the card – to open another 500 stores by 2020, as it seeks to cement its place as the UK’s largest High Street fast food chain. With this, 5,000 jobs are expected to be created in the future.

Subway Uk Changing Its Menu Based On Subwaylistens Customer Feedback
Subway Uk Changing Its Menu Based On Subwaylistens Customer Feedback

Besides, Subway UK is also looking at overhauling its breakfast and evening menus by incorporating healthier options, such as further reducing the salt content and offering more wholemeal sandwiches.

Talk To Subway Survey Team

Want to speak to someone at Subway but don’t feel like taking the SubwayListens survey? Reach out to them on social media instead:

If that’s not for you, you can find a Subway near you by using their online store locator.

Completed Subway’s survey so many times you’re starting to get sick of the free cookies? Unlikely. But if that is the case, why not give some feedback to KFC instead and get 20% of your next KFC order. Simply head over to and take KFC UK’s survey.

Emma J Editor At Opinionr

Author Profile

Hi there! I’m Emma – I’m the lead editor here at Opinionr. I write about many of the customer satisfaction surveys and feedback opportunities that stores have. Stores love it when you give them feedback and often reward you for giving it to them – fantastic! Got a question? Let me know! You can check out all my posts on my profile – Emma Jones

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