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Australia Post are giving away over $5,000 in Gift Cards to someone who leaves them feedback – that could be you! Simply head to www.auspost.com.au/myvisit – take the survey, and you could win!

Survey details

Australia Post, or AusPost as it’s more commonly known, is looking to improve the mailing services they provide their customers. One way they’re doing that is by requesting the feedback from all those who’ve recently used their service. And to say thanks – they’re giving one lucky survey taker a $5,000 Gift Card! That could be you!

Ok, but before you jump in and take the official AusPost MyVisit survey, here are some extra details you’ll need to know:

Start DateJanuary 1, 2019
End DateDecember 31, 2019
Entry MethodOnline
Entry LimitsUnlimited
PrizeOne (1) $5,000 Gift Card
Prize Approx. Retail Value$5,000

Rules

There’s quite a bit of money involved in this survey – which is awesome! But that also means there needs to be some rules so it’s fair for everyone who takes it.

Follow the following, and you should be all good if they end up choosing you as the winner (fingers crossed!):

  • You must be an Australia resident
  • You must be over the age of 18, or have consent from a parent or legal guardian
  • You must not be related to AusPost in any way
  • You must keep the original receipt which you entered with

That’s it! Nothing too out of the ordinary for this one.

If you like, you can click here to download the official rules in a PDF.

Instructions

Fantastic! Now that all the fine print is out of the way, you can jump right in, take the survey, and give AusPost your feedback. Here’s what you’ll need before you begin:

  • A six (6) to seven (7) outlet ID number
  • A seven (7) to nine (9) digit receipt number

Both of those numbers can be found on your receipt. AusPost has provided some example receipts to show where you can find this information:

Location Of Information On Auspost Receipt
Location Of Information On AusPost Receipt

Once you’ve got that all ready, this is how you take the survey:

  1. Go to the official website (below) that’s hosting the survey on your computer. You can use your phone or tablet but I’ve always found a computer works best for these surveys.
  2. Next, enter in the two (2) numbers discussed above
  3. If you’ve entered them correctly they’ll invite you to take the survey, otherwise, you’ll get an error message
  4. Once the system has verified your numbers are legitimate, you’ll be taken to the next page to begin to leave your feedback
  5. At the end of the questionnaire, you’ll be asked for a bit more information if you’d like to enter the giveaway (of course you would!). So you may need to give them the following:
    • Full name
    • Address
    • Email
    • Phone number
  6. That’s it! Congratulations – you’ve just entered into AusPost’s $5,000 giveaway. Good luck!

Some questions they might ask you along the way:

  • What was your overall satisfaction with their mailing service?
  • Was there anything they could’ve improved?
  • Did you receive your packages in a timely manner (if applicable)?
  • How was the friendliness of the staff? Were they knowledgeable about the questions you had?
  • How likely would you recommend AusPost to a friend?

Just a heads up – the questions you have may be different to the ones above.

Here’s what the survey looks like:

Why does AusPost care?

If you didn’t know, Australia post is actually owned by the Australian government – yep. So it’s quite vital that, as the countries largest provider of postal services in Australia, the government pays close attention to exactly how the locals feel about their products and services. Nothing would fare worse for the next election if they were to bugger up this arm of the government somehow.

On top of the fact that it’s run by the government, the number of competitors providing postal services is ever increasing. UPS and DHL, are just a few of the major international couriers eating into AusPost’s market share. That means if a customer has a bad experience with AusPost, there are simply too many other couriers ready to serve.

Major Postal Service And Courier Companies In Australia
Major Postal Service And Courier Companies In Australia

In saying that, it’s clear by them hosting this survey, that they do in fact care about the experiences customers have with them. And they know that acknowledging and showing you that your opinion is important (by rewarding lucky winners with a $5,000 gift card) is a way to ease the tension of anyone that’s had a bad experience.

About their business

Origins of the first organised postal service in Australia date back to 1809. Before that time, people just relied upon the word and kindness of other to pass on any notes or messages they wished to send elsewhere. Sounds like there was a lot of trust & honesty back then!

It all started in Sydney when the first Postmaster (head of a post office) was appointed. It slowly grew from there until 1825, when the first Postal Act allowed the governor to appoint Postmasters outside of Sydney and fix postage rates. Want to continue the story? You can read about it more on their Wikipedia page if you like.

Abraham Lincoln Was A Once A Postmaster As Wel
Abraham Lincoln Was A Once A Postmaster As Wel

Today, AusPost has more than 4,300 locations around the country, with nearly half in rural areas, employing over 50,000 people to help serve their customers. Hopefully in a very friendly way to ensure they all leave amazing feedback on their surveys!

One recent promotion aired by AusPost aims to tell all their customers that they’re postmen and women are more than just posties, they’re part of the local community and understand how to make their customer’s happy. Here’s a recent ad:

What was my experience with them?

Whenever I’ve sent post in and out of Australia, I’ve always used AusPost. In fact, I don’t think they’ve ever buggered up a parcel or delivered it to the wrong address. Don’t get me wrong, I know there are plenty of people out there who’ve had different experiences, I’m just saying they’ve always provided me with a good service.

Whenever mail is getting delivered as well, most of the time the postie is quite friendly, but sometimes there is a grumpy one every now and then. Hey – everyone has a bad day everyone once in a while! 🙂

What has got me though was the recent big price increase from $0.70 to $1.00 in just 2 years. That’s nearly a 50% increase – too much in my opinion. And they still couldn’t make a profit!

Have you posted anything with AusPost recently or had a parcel delivered to your door? I’d love to hear about your experience! Write a review and let me know!

What’s been other people’s feedback?

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Get in touch with them

Feel like sending AusPost a message directly? Get in touch with them on social media:

Otherwise, you can check out their FAQs to see if there’s anything there that can help. Or you can give them a call on 13 76 78 to speak to someone on the phone. Lastly, you can join their online community for some tips and tricks around their postal services.

Their head office is located at:

15 Southern Cross Lane,
MELBOURNE, VIC, 3000

Emma Jones

Hi there! I'm Emma - I'm the lead editor here at Opinionr. I write about many of the customer satisfaction surveys and feedback opportunities that stores have. Stores LOVE it when you give them feedback and sometimes even REWARD you for it - fantastic! Got a question? Let me know!

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