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Chick-fil-A is one of the most popular fast food chains in the USA with over 2,200 locations around the country. One of the reasons they’re so popular is their high priority on customer satisfaction, evident by the mycfavisit survey. Chick-fil-A is officially hosting one of their largest customer feedback generations methods on www.mycfavisit.com! 😀

Mycfavisit Survey Details

Start DateJanuary 1, 2019
End DateDecember 31, 2019
Entry MethodOnline
Entry LimitsUnlimited
GiveawayGuaranteed Prize
PrizeOffer printed on your Chick-fil-A receipt (usually free sandwich)
Prize Approx. Retail ValueUp to $10

Mycfavisit Rules

Good news to all you Chick-fil-A lovers out there – there aren’t any official rules to the mycfavisit survey! However, if you want to take the survey and walk away with a free sandwich the next time you walk out of a Chick-fil-A store, you will have to have a receipt with an invitation to take the survey.

Keep reading to find out why.

Instructions For Mycfavisit

Welcome! 🙂 If you do have a receipt in front of you from your previous visit to Chick-fil-A, you’ll need one piece of information from it to take the survey:

  • The (very long) serial number that’s printed on your receipt

If you’re not sure where it is, here are a couple of real life examples of Chick-fil-A receipts that have invitations to complete the mycfavisit survey:

Example Of Serial Numbers On Chick Fil A Receipt For Mycfavisit Survey
Example Of Serial Numbers On Chick Fil A Receipt For Mycfavisit Survey

Now that you’ve got the serial number all ready to go, follow these instructions to take the survey:

  1. Visit the official website hosting the survey (link below)
  2. Enter in the serial number from your receipt. If you get an error, re-enter the number and try again. If you still get an error, give them a call (details further down the page)
  3. Once you’ve been verified by the system as having a valid Chick-fil-A serial number, you’ll be invited to take the survey. This is a similar practice to Dunkin Donut’s TellDunkin survey which also requires a special code to take it.
  4. Now that you’re in the survey, answer all the questions Chick-fil-A customer satisfaction team has for you, be as detailed as possible so they can improve your experience next time.
  5. At the end of the survey, write down your validation code on your receipt.
  6. And you’re done! Congratulations 😀 😀 You just completed the mycfavisit survey and can redeem your free sandwich the next time you visit one of their restaurants.

Surveys like this one often ask similar questions to each other, which is exactly what Culver’s have done with their TellCulvers survey. Here are some example questions you might be asked:

  • Based on your experience, how likely is it that you’ll return to this Chick-fil-A in the next 30 days?
  • How likely is it that you’ll recommend this Chick-fil-A to family and friends in the future?
  • Were you satisfied with your meal and the temperature of the food?
  • Were the staff members able to assist you in a friendly manner?
  • Was the restaurant clean and presentable?
  • Was there anything on the Chick-fil-A menu you’d like to see in the future?

Here’s a screenshot of what the survey looks like:

Why Does Chick-fil-A Care?

You’re well aware that Chick-fil-A is the in American fast food industry, one of the most competitive markets in the world. And there are plenty of competitors out there who already show their customers they care with their own customer satisfaction surveys, such as PizzaRanchFeedback and Five Guys’ survey at fiveguys.com/survey.

As such, Chick-fil-A needs to have their own survey, called mycfavisit to show their own customers that they do care about their experiences and always want to make sure their next visit is better than their previous one.

About Chick-fil-A

If, like me, and have a soft spot for chicken sandwiches, then you’re probably all too familiar with Chick-fil-A. Their HQ is in Georgia and to date they have over 2,200 locations across the US and Canada. You can bet this is because of management consistently listening to customer feedback as seen by the survey here today – mycfavisit.

History

The company was founded back in 1946 by S. Truett Cathy, back then though it was called the Dwarf Grill, later becoming the Dwarf House. It wasn’t until 1961 that the name Chick-fil-A was registered by Cathy after he discovered a fryer that could cook a chicken fillet in the same amount of time it would take to cook a burger. Then in 1967 he opened up his first store, which was actually in a mall in Atlanta.

The Original Chick Fil A
The Original Chick Fil A

Like other fast food chains, they adopted the franchise model for expansion, though they kinda kept it solely in malls until they opened their first standalone restaurant in 1986. Most of their stores have stuck to the southern states though in 2015 they opened an enormous, 5000 sq. ft, three-story restaurant in Manhattan. They did expand to Canada but there’s currently only one, at Calgary airport.

They’ve also expanded into the drive-thru only market with 31 of their stores having no dine in option.

They dabbled with the South African market but were unsuccessful. Their only two restaurants were closed in 2001. Must’ve received some pretty negative feedback on the Chick fil a survey to close after just two stores! D:

Working for them

It seems that employees are pretty happy working for the company with a whopping 92% of employees approving of the CEO. 74% of their employees would recommend working there to a friend and they have almost 4 stars Glassdoor from 4500 reviews. They actually won an award in 2018 for landing a spot in the top 100 places to work. They’ve also been featured as one of the Best Employers as ranked by Forbes.

I reckon if employees were allowed to fill out Chik-fil-A’s survey they’d be telling some pretty amazing stories!

Fun Facts

One of the things I actually love about the restaurant is that they close on Sundays. This was apparently because Cathy had worked in the service industry prior to starting Chick-fil-A and understood how much it can suck to be on a 7-day schedule. Though some customers may be against it, I think it’s good to have a weekend day off! Sorry folks! Just gotta get your Sunday chicken fix from another store, with Raising Cane’s also hosting a survey you can’t go wrong.

They’re pretty darn famous with some of their advertisements they put together:

Usually, to franchise a restaurant you need heaps of cash, however, that’s not the case with these guys. You can own your own restaurant for just $10,000 and they pay for all the costs associated with start-up. Obviously though, this means that there’s an awful lot of competition, so you have to make sure you find a way to stand out from the crowd!

If you want to get a hold of their secret recipe to their delicious chicken, which is said to have over 20 spices, you will be faced with quite the challenge. It is literally locked away in a vault at their HQ in Georgia. Although there are plenty of copy-cat recipes on the internet like this one from Hila Cooking but I still think nothing beats the original! 😊

Future

Despite their past troubles in Canada, in 2019 they are hoping to expand further into the Canadian market. They’re opening a restaurant in Toronto and in the next 5 years they plan to open another 15-20 locations within the greater Toronto area. Let’s hope it does better than their first store they opened at the University of Alberta back in 1994.

Maybe instead of relying on the mycfavisit survey for Canadians they should just watch some Youtube video of Canadians already trying their chicken 😛


If you are a Canadian – you don’t have to film a video of you eating it, just make sure to consistently tell Chik-fil-A how they’re new stores are doing up there on mycfavisit so they know what they’re doing right and what can be improved on.

What Do Other People Think?

Talk To Chick-fil-A Customer Service

If you’d like to talk to someone at Chick-fil-a outside of the mycfavisit survey, you can send them a message on one of their social media accounts:

Otherwise, you can use their store locator to find a restaurant near you and get in touch with them directly. Or you can give their customer satisfaction team a call on 1-866-232-2040. Lastly, you can have a read of their FAQs to see if you question has already been answered.

Their head office is located at:

5200 Buffington Rd.
Atlanta, GA, 30349

Emma J Editor At Opinionr

Emma Jones

Hi there! I'm Emma - I'm the lead editor here at Opinionr. I write about many of the customer satisfaction surveys and feedback opportunities that stores have. Stores love it when you give them feedback and often reward you for giving it to them - fantastic! Got a question? Let me know! You can check out all my posts on my profile -

Want to know more about Opinionr? Click here!

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