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Five Guys, one of the greatest burger joints in American, wants to know what you think about their burgers! They’re hosting an official Five Guys Surveys at fiveguys.com/survey. Tell them your feedback and win a $25 Gift Card!

Survey details

Ok – you may already love their handcrafted burgers and fries, but that doesn’t mean they can’t be better! And Five Guys wants to do just that – make them even better. But they need to know, from their customers, what they can do to improve them! So, they’re hosting an official Five Guys survey and asking all of their previous customers for some feedback. In return, you’ll go in the running for a $25 Gift Card 🙂

Here are the specific details:

Start DateJanuary 1, 2019
End DateDecember 31, 2019
Entry MethodOnline, Mail
Entry LimitsOne (1) per day
Prize$25 Five Guys Gift Card
Prize Approx. Retail Value$25

Rules

As is usual with many of the feedback surveys companies hosts, there are a few rules you’ll need to follow to be eligible to win one of the $25 Five Guys Gift Cards. Here they are:

  • You must be a resident of the 50 United States or the District of Columbia
  • You must be over the age of 18 years
  • You must not be affiliated with Five Guys or its affiliates in any way

That’s all there is – pretty simple huh?

Click here to download a PDF of the official rules.

Instructions

Before you jump in and take the survey, you’ll need a few pieces of information from your receipt to start. This is what you’ll need:

  • The store number of the Five Guys restaurant
  • The date you visited their location
  • The transaction or order number

Here are some examples of where it might be on your receipt:

Example Of Informtion On Receipt For Five Guys Survey
Example Of Information On Receipt For Five Guys Survey

After you’ve got those three pieces of information ready, follow these instructions:

  1. Visit the official website hosting the Five Guys Survey (link below)
  2. Enter in the date, store number, and order number on your receipt on the first page
  3. If you’ve entered them all correctly, you’ll go through an be able to start the survey. Otherwise, you may get an error. Re-check the information and try again
  4. Once you’re past the first page, you can take the survey. Answer all the questions Five Guys has for you
  5. At the end of the survey, you’ll be asked for a bit of personal information if you’d like to enter into the sweepstakes. What they might ask:
    • Full name
    • Address
    • Email
    • Contact number
  6. And you’re done! 😀 Congratulations you’ve just completed the Five Guys survey and are on your way to winning a $25 Gift Card for some more awesome burger and fries!!

A few of the questions they might ask you:

  • What time of day did you visit Five Guys?
  • Are you a first time or regular visitor?
  • Overall, how satisfied were you on your visit to their restaurant?
  • How satisfied were you with your burger? What about your fries?
  • Did you purchase any drinks? Were they good?
  • Was the friendliness of the crew at a good level?
  • How well was this Five Guys being maintained? Was it clean throughout?

I took the survey recently, here’s a few screenshots:

Why does Five Guys care?

Five guys is in one of the most competitive and ruthless industries there is – fast food. And not only that, there in the even tougher niche that is burgers, one of America’s, and the rest of the world’s, most loved foods. That’s one big reputation and responsibility they need to live up to. Just think about all the competitors they have – Jack in the Box, Burger King, In n Out, Smashburger, Carl’s Jr – all competing for your next burger purchase.

Famous Burger Fast Food Chains In The United States
Famous Burger Fast Food Chains In The United States

With all the competitors out there, Five Guys need to make perfecting the experiences of each of their customers an absolute priority. Which is why they’ve put together this online feedback form for you to fill out so they can discover exactly where they can improve their burgers, fries, and the overall experience of their restaurants. So go and take the official Five Guys survey and let them know what you think!

About their business

If you have a weakness for big juicy burgers, yummy fries and free (yes, free) peanuts then chances are that you’re all too familiar with the burger chain Five Guys. Voted America’s favorite burger chain in 2017, and for good reason, they currently have an incredible 1,500 locations around the world in the US, Canada, Europe, the Middle East and Asia.

Location Of All The Five Guys Across The Us
Location Of All The Five Guys Across The US (source)

The only potential pitfall of this delicious fast food chain is that all of their products are cooked 100% in peanut oil, which does suck if you have allergies…Sorry! Not sure if I can imagine my life without their burgers ☹…

History

The company first began in Arlington, VA back in 1986. Their initial growth was small, and the first 14 years of their business focused on them perfecting that scrumptious burger recipe and spreading their wings to 5 new locations around Washington DC.

In 2003 they decided that they wanted to share their burgers with even more Americans and so decided to franchise their stores. Within the next 18 months, they had grown to 300 stores and exhausted their space in Virginia and Maryland. They decided it was time to let the rest of the US (and the world for that matter) have a taste of their delicious recipe.

Between 2006 and 2012, Five Guys grew an incredible 792% which crowned them with the title of fastest growing fast food chain in the states.

Today they have a worldwide presence and have plans to build another 1,500 locations, doubling their current total! And they want to make each location better than the last to go on a take the Five Guys Survey and tell them how they can improve!

Three Fun Facts

No burger chain story is complete without a few fun facts thrown into the mix. For a business that has been going just 30 years, they actually have soooo many interesting stories, I managed to whittle them down to my three faves:

  1. There are over 250,000 ways to customize your Five Guys order! That means, if you were to order a burger every single day for the rest of your life, you would still be nowhere near close to bagging all the combos. In fact, it would take around 684 years of daily burgers to grab every last variety on the list. Talk about spoilt for choice much!
  2. There are technically six guys (and a gal). Originally when the company first started, owner Jerry Murrell and his four sons were the original ‘five guys’ of the company, however, when Murrell and his wife Janie had a 5th He did what any good father would do and renounced his title as the ‘fifth guy” and gave it to his son… What a champ!
  3. Famous basketball player Shaq has 155 franchises all to himself. Now I love a burger, but this guy is next level, that’s more than 10% of all their locations worldwide!!

They even have some secret menu items that you can order if you know them!

Reception and Awards

Now it’s no doubt that Five Guys in an incredibly popular burger chain. It has the presidential seal of approval (Barack Obama visited a store in Washington in 2011 and bought himself and his team lunch) and has even been voted number 1 burger by Washingtonian magazine for 7 years!

However, they have received a bit of criticism… being a fast food chain they’re bound to. Men’s Health were reported to have stated on their website that their burgers were “unhealthy” – though I feel like it doesn’t take an expert to figure that out. Then, Time Magazine further criticized them for their fries naming them as one of the top 10 worst fast foods you can eat – they do come in at 1,464 calories and 71g of fat, so yeah, I know, maybe we should lay off them a little!!

What was my experience with them?

Pizza and burgers. Those are my two kryptonite foods. If I walk past a shop, I almost always have to go in and grab a meal to satisfy myself – I know I know! That can’t be healthy, but it just tastes soooo goood! 😀 I’m just a sucker for a good burger. And Five Guys definitely have them. I’ve been eating at their restaurants for years and almost never had a complaint. Except for that one time when they forget the patties – yep!

Have you had a Five Guys burger recently? What about their fries? How’d it all taste? Write a review and let me know!

What’s been other people’s feedback?

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Get in touch with them

Want to send Five Guys a message outside of the survey? Check out their socials:

Otherwise, you can give them a call on their 24-hour customer feedback line 866-345-GUYS (4897).

Their head office is located at:

10718 Richmond Highway, Lorton
VA 22079 USA

Emma Jones

Hi there! I'm Emma - I'm the lead editor here at Opinionr. I write about many of the customer satisfaction surveys and feedback opportunities that stores have. Stores LOVE it when you give them feedback and sometimes even REWARD you for it - fantastic! Got a question? Let me know!

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