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Cici’s Pizza wants to know just how good their pizza is! They’re hosting an official survey at CicisVisit where you can leave your feedback and get rewarded with a nice little coupon 🙂

Survey details

Ok ok – you & I both know Cici’s already makes great pizza. But hey – they want to make it even better and I’m not complaining about that! 😛 In order to do so, they’ve launched an official survey where you can leave your feedback so they can improve the experience you have next time you visit. The survey is called CicisVisit and you can find it on cicisvisit.com.

Here are the specific details:

Start DateJanuary 1, 2017
End DateIndefinite
Entry MethodOnline
Entry LimitsUnlimited
PrizeCoupon printed on receipt
Prize Approx. Retail Value~$5

Rules

As Cici’s survey isn’t a sweepstakes competition and there isn’t really a big amount of money they’re rewarding you with, there aren’t too many rules to follow…nice! All you have to have is:

  • A receipt from a previous purchase at their pizza stores

Instructions

If you’ve got your receipt in front of you, here’s what you’ll need from it to take the survey:

  • The location number
  • The date you visited their store
  • The exact time of the transaction
Location Of Information For Cici's Survey
Location Of Information For Cici’s Survey

Got it all ready? Awesome 😀 Follow these instructions to complete the survey:

  1. Visit the official website that’s hosting the survey, it’s called CicisVisit, the link is below
  2. On the front page of the site, enter in the three (3) pieces of information from your receipt (as above)
  3. If you’ve entered the correct information, you’ll be invited to take the survey, otherwise, you may get this error: “Invalid entry. Please try again.”
  4. Once you’re through, you can take the survey and answer any of the questions they have for you (examples below)
  5. At the end of the survey, there will be a Validation Code presented to you, write this on your receipt and take it with you on your next trip to Cici’s for your free food!

These are a few of the questions they may ask you:

  • What was your overall satisfaction rating on your trip to Cici’s?
  • How was the quality of their pizza? Did you order any of the sides as well?
  • How likely is it that you’ll recommend them to friends or family in the future?
  • Were the staff friendly and inviting? Were they able to assist you quickly?
  • Do you feel your feedback is taken seriously with their CicisVisit survey?

Here’s a screenshot of what the survey looks like:

Why does Cici’s care?

There’s no doubt in anyone’s mind that pizza is an incredibly popular food to eat. It’s unbelievably versatile, can be enjoyed with so many different flavors and toppings on top, and is practically borderless. Of course, with such a popular food comes very high competition. In the US alone, there are hundreds of pizza chains all fighting for the same slice of the pie.

Some Of The Biggest Pizza Chains In Usa
Some Of The Biggest Pizza Chains In USA

Which is why it’s extremely important for any company in the pizza industry to place a high value on every experience their customers have. And Cici’s is doing just that by hosting their CicisVisit survey here. They want to know all the details on your recent pizza eating experience with them, so they can find out what went wrong and improve on it the next time you pay them a visit!

About their business

Cicis is an all-American pizza chain based in Texas. Founded in 1985 in Plano, Texas by Joe Croce and Mike Cole. To date, they have around 440 restaurants, some of which are franchised, across 35 states.

They offer buffet style food with heaps of pizza, pasta, salad, soup and dessert. That’s a cracking buffet selection if you ask me! They even have wings, in four different flavors (yum), though you do have to pay a little extra for the luxury of adding those to your order. But when a buffet starts at $5.99, you can’t be expected to have it all right?!

Huffington Post have even reported it as America’s favorite fast casual pizza chain, and, to be honest, with a buffet that big for a pretty low price it’s not hard to see why!

History

During their first 16 years in business, they managed to expand their presence from their single store in Plano, to 363 restaurants, and, in 2001 they added a bunch of new features to their buffet.

By 2005, they were crowned fastest growing pizza chain in America as they opened up their 500th store.

In 2010, they made a very bold statement saying they planned to open another 500 stores by 2020. Now, as they’re on less than 500 now, they’re either planning some crazy growth in the next year or so, or that idea completely got sacked!

They have an awesome loyalty program!

2015 saw the launch of their loyalty program, Mycicis, which they built in association with the platform Punchh. The app is available for free download both on android and IOS and is super simple to use.

Mycicis Reward Program
MyCicis Reward Program

You are rewarded after just 5 visits where you spend $7 bucks pre-tax. You can grab yourself a free buffet or a free 1 topping pizza to take out. Obviously, the buffet is wayyy better value, so I suggest you go for that one! It’s a no brainer really :P.  As far as reward schemes go, it’s not too shabby, a free feed after just $35 in spend! 😀

What’s it like to work there?

The general thoughts on working at Cicis is like any other fast food chain, some people love it and others absolutely hate it.

Perks include free pizza (sign me up!) and plenty of hours for staff, which can usually be difficult in the hospitality industry. Many staff members have complained of low wages and not having enough people on shift though.

In the Community

The company is fairly good at giving back to the local community. Earlier in the year when the horrific forest fires were terrorizing California, they were offering all firefighters and first responders on the scene free meals as early as 6am which I thought was incredible! Small gestures like that really make a difference. And they’re still doing it!

They dish out free buffets too for all veterans on Veteran’s Day.

Croce was even reported to have donated 20% of his proceeds from the company to his local church, Gateway, which he was a member of, when he retired back in 2003. They’re definitely a company that knows how to give back.

What was my experience with them?

As I’ve said before, I’m an absolute sucker for pizza! And when it comes in an all-you-can-eat endless style of buffet, you know I’ll never turn down an offer to pay them a visit 😛 All in all, I think Cici’s do quite alright, they definitely aren’t the best pizza in the country, but they’re definitely above average – at least in my books.

Have you had some of their pizzas recently? What did you think of Cici’s? Write a review and let me know!

What’s been other people’s feedback?

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Get in touch with them

Want to send Cici’s a visit outside of the CicisVisit survey? Send them a message on social media:

Otherwise, you can have a read of their FAQs to see if your question has already been answered. Lastly, feel free to give corporate a call on (972) 745-4200.

Their head office is located at:

1080 W Bethel Rd
Coppell TX 75019-4427

Emma Jones

Hi there! I'm Emma - I'm the lead editor here at Opinionr. I write about many of the customer satisfaction surveys and feedback opportunities that stores have. Stores LOVE it when you give them feedback and sometimes even REWARD you for it - fantastic! Got a question? Let me know!

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